Phone Support
Technical support is available Monday through Friday from 8:00 AM to 5:00 PM
EST, excluding holidays. Telephone and e-mail support are included as a part of
your annual maintenance fee. If you need help with I/Gear or any of its components,
you can call:
Or, send e-mail to:
Online Support
We also offer a variety of online support options:
- You can search our knowledge base for known
bugs or simple how-to's for common I/Gear configurations.
- On the feature request page, you can let
us know about a feature you would like to see in future I/Gear products.
- Or, if you have found a problem that isn't covered in our knowledge
base, you can submit a bug report.
24x7 Critical Situations (optional)
The I/Gear products are often used in critical applications that require a priority
response day or night. The 24x7 support option extends the hours of coverage to 24x7x365.
This will ensure a 2-hour response for product-only (DTU & Web Framework) or a 4-hour
response from a technical resource knowledgeable about the application of the
I/Gear products. Please contact sales for 24x7 support pricing.
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