Service - Help Is There When Needed

Prevent downtime. When downtime does occur, get the customer up and running faster.

With Always On^TM monitoring, OEMs are in a better position to increase customer productivity with proactive service. IGear’s enables each machine to send a constant flow of data to a secure cloud application for use by both the OEM and customer – a service unavailable to machine builders before now. This capability provides an unparalleled level of visibility that enables OEMs to provide customers help when they need it…and even before they need it.

By using IGear technology, OEMs are armed with actual machine data - an essential component in determining the specific service activities and parts that are required to help the customer. Pulse creates new ways to service customers. This capability optimizes warranty costs and maximizes aftermarket revenue opportunities with value added services and technology that your customers need and want.

Proactive Customer Care

No one is better qualified to maintain and troubleshoot the equipment than OEM service personnel. IGear helps these individuals do their job more effectively. The need for an OEM to be more proactive in terms of servicing customers is intensifying as the end customer reduces headcount and skill-set levels.

IGear Pulse provides information based on actual machine use – live status and historical trends, continuously transmitted from the machine in a secure manner. The Pulse application takes large volumes if machine data and boils it down to highlight customers that need help now, or those that may experience a future problem. The result is machines and customers running at optimal levels.

Customer care through predictive and proactive capabilities.

Specific service features include:

• Collect a comprehensive set of service related data from every machine in the field
• Apply predictive formulas to machine events and process variables to anticipate downtime
• Machine set point analysis that isolates and notifies on changes to any parameter
• Analyze machine alarms individually, by model, or in total with a continuously updated knowledge based of machine variables and events
• Perform remote machine diagnostics
• Manage PM schedules based on actual run rate per machine
• Keep track of service and maintenance activity for each machine in the field
• Automatically back up and store for download all critical machine logs and set up files
• Automatically trigger parts and consumable quotes based on actual run rate and machine events.
• Machine data can be consumed by authenticated users on-demand and analyzed offline using IGear's cloud API leveraging the OData protocol.